Delivery

Gift Basket delivery UK & Ireland

Gift Baskets delivered on a nextday service throughout England, Scotland, Wales, Northern Ireland & Southern Ireland Delivery to EU countries available on 2/3 day service

• Where We Deliver To & Prices
• Our Delivery Service
• Remote Delivery Area & Postcode checker
• Delivery Tips & Hints
• What happens if no-body is home?
• Order Tracking
• Fresh Fruit or Perishable Food Delivery
• Deliveries to Hospitals
• Christmas Delivery
• Frequently Asked Questions
• Public Holidays and Weekends
• Delivery Terms and Conditions

Where We Deliver To
All prices include gift card, gift wrap, & presentation delivery carton. For your peace of mind, gifts are sent via a signed for courier service which is fully trackable online.

NB Orders placed on a Friday before 2pm will be delivered on following Monday
NB Orders placed after 2pm Friday will be delivered on following Tuesday
NB Orders placed at week-end will be dispatched Monday & delivered Tuesday

Delivery Service
Order by 2pm for next working day delivery to the UK & Ireland, inc. England, Scotland, Wales & Northern Ireland. All orders received after this time will be despatched the following working day. Deliveries will arrive between normal working hours Monday to Friday. Some remote areas may take up to 48 hrs.

Remote Delivery Areas
Ireland - West & North Donegal, West Galway, South West Kerry & Cork
UK - Areas of Lancashire, Swansea, Carlisle, Truro, Cumbria, Norfolk, Northumberland, Galashiels
Scotland - Areas inc. Aberdeen, Inverness, Dumfries. Areas of Perth, Hebrides, Outlying Islands

Remote Area Postcodes
AB31-35, AB37, AB44-45, AB53-56, CA4-8, CA10, CA16-27, DE45, DG1-2, DG4-13, DG16, FK8, FK17, FK20, G63, HS1-2, HS4-8, IV3, IV13-14, IV21-22, IV25-27, IV40-49, IV51-56, KA27, KW1, KW9-10, KW14-15, KY8, LA15-23, ML11, NE42, NE46, NE47, NE61-64, NE66, PA20-35, PA37-38, PA41-49, PA60, PA62-78, PH1, PH7, PH15-19, PH20-26, PH29-44, PH49-50, SA3, SA4, SA19, SA31-34, SA70, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3

Delivery Tips & Hints
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:

• Recipient's Telephone number:
  To assist our courier in the event of delivery difficulties. The receipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem.
  NB* A local telephone number must be provided for the recipient. Couriers companies will not contact make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. Basketsgalore is not responsible for failed deliveries due to the provision of a non local telephone number.
• Correct Delivery Address, including Postcode (Zipcode)
  Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed.
  *With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.

What happens if no-one is at home when delivery is attempted?
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. Our courier is not allowed to "leave round the back" or "on doorstep" if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Order Tracking
Shortly after your gift has been despatched you will receive a confirmation email which will include your parcel tracking number. This will enable you to track your delivery via the courier’s website.

Fresh Fruit, or Perishable Food orders
We do not dispatch perishable Fresh Fruit, Meats or Salmon on Friday, as it is not advisable for these items to sit in a depot over the week-end. Any orders placed on Friday containing perishables will be dispatched on the following Monday.

Delivery to Hospitals and Hotels
Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

Christmas Delivery
We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.

Frequently Asked Questions
Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?
A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

Q: If I don't want my basket to arrive in 24 Hours or on a Next Day basis why does it still cost 6.99 GBP Why does it not cost less?
A: This is our standard Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We do not hide this cost in the overall cost of your basket or hamper, as some companies do. That's why our hampers are incredible value for money.

Q: Will my order be delivered in 24 hours during December?
A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.

Q: Will you always deliver on the date requested?
A: We will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavour to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.

Q:What happens if the recipient isn't at home?
A: All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.
A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.

If you are concerned or have queries not addressed here, please call us on 028 91452 412 or email us sales@basketsgalore.co.uk

Public Holidays & Week-ends
NB We are unable to make deliveries on the following dates:
(New Year Holidays) Closed 1st - 6th January 2008
(St Patricks Day) 17th & 19th March 2008 (affects Southern Ireland delivery only)
(Easter) 24th March & 25th March 2008
(May Day) Closed 5th May 2008
(May Bank Holiday) Closed 26th May 2008
(Bank Holiday) June 2nd (affects deliveries to Eire only)
(Bank Holiday) Closed 14th July 2008
(Bank Holiday) 4th August (affects deliveries to Scotland & Eire only)
(Bank Holiday) Closed 25th August
(Bank Holiday) 27th October (affects deliveries to Ireland only)
(Christmas Holidays) 24th December 08 - 5th January 09

DELIVERY TERMS & CONDITIONS
We endeavour to dispatch orders within 24 hours of receipt (on week days only). The delivery prices listed on the web site include a Next Day delivery service within the UK, England & Ireland. Orders must be received by 12.30pm to guarantee next day delivery.

Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.

All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.

Basketsgalore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:
Incorrect or incomplete address or recipient information supplied by the purchaser.
If the recipient specified by the customer refuses to accept the parcel.
Our courier attempts delivery and a signatory is not present.
For hard to locate addresses, our courier attempts to make contact with the receipients by telephone to ask for directions, without success.

We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.

Our Customers Say:

"I just wanted to say that after several attempts (recipient was not home) the basket was delivered and my friend Anne just loved it. I just wanted to say thank you, being so far away, I wasnt sure who to order through. I will certainly contact you again for the next gift. Many thanks"
- Julie, Australia

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